Posted on Monday, November 20th, 2017 at 7:00 am
Kohl’s announced that 82 stores across Los Angeles and Chicago will be offering free, convenient returns for Amazon customers. They started offering this service in October of 2017.
Kohl’s stores will pack and ship eligible Amazon return items for free, providing an additional service and convenience to Amazon customers. Again, this is happening in select Kohl’s stores – only.
The Kohl’s website states the following:
“Amazon Returns at Kohl’s creates a convenient location for Amazon customers to return eligible Amazon.com merchandise to select local Kohl’s stores. Items can be returned free of charge regardless of return reason and regardless of whether the items are packaged for shipping. Kohl’s will package and transport all returned items to Amazon return centers.”
As an additional convenience, customers who visit Kohl’s for Amazon Returns at Kohl’s services will be able to use designated parking spots that are located near the store entrance. This will enable consumers to bring their Amazon merchandise to Kohl’s, park in a spot located near the store, and quickly make a return. It sounds easier to do than to try and ship merchandise back to Amazon all by yourself.
The Kohl’s announcement about Amazon Returns follows another Amazon/Kohl’s announcement. A total of 10 select Kohl’s stores will have a new Amazon Smart Home Experience located inside them. The select Kohl’s stores are located in Los Angeles and Chicago.
The Amazon Smart Home Experience at Kohl’s is a dedicated space inside 10 Kohl’s stores. The 1,000-square-foot zone will provide a hands-on, interactive and engaging array of smart home products with a variety of Amazon devices, including Amazon Echo, Echo Dot, Amazon Fire TV, Fire tablets, and more.
It is a hands-on area that will allow customers to touch, feel, and interact with Amazon devices before they buy. The area will be staffed with Amazon sales associates with deep knowledge of Amazon devices and smart home products. Customers can schedule an Amazon expert to come to their home, evaluate their needs, and install smart home products.
In addition, it will be possible for a customer to go to Kohl’s, enter the Amazon Smart Home Experience area, and take advantage of Amazon Home Services. In short, you can schedule an Amazon Home Service professional to come to your home and help you with everything from cleaning to plumbing.