The Secrets of Price Adjustments

Posted on Monday, September 26th, 2011 at 7:12 am
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When you return something, you know the product must be in its original condition with all packaging and tags intact in order to receive a refund. Price adjustments, on the other hand require only the receipt. That means, if you see an item you bought a few days ago on sale cheaper, you can take your receipt to the store and receive a refund for the price difference. Pretty great, right? The problem is that, just like return policies, price adjustment policies can vary from store to store. This can make keeping track of price adjustments a little tricky, but don’t worry, we’ve got you covered! Here’s a list of price adjustment policies for some of the big name stores:

Ann Taylor: Ann Taylor offers one price adjustment on full-priced items that are marked down for the first time within 7 days of purchase.

Express: Express stores offer a one-time price adjustment with an original receipt within 14 days of purchase.  Read their full policy here.

Gap, Banana Republic, Old Navy, and Piperlime: Stores offer a one-time price adjustment with an original receipt within 14 days of purchase. If you ordered online, you can also get a one-time price adjustment within 14 days from invoice date. Read their full policies: GapBanana RepublicOld Navy, Piperlime.

Kmart: Kmart offers a one-time price adjustment within 7 days of purchase.

Kohl’s: Kohl’s will allow you to return any item with an original receipt within 14 days for an adjustment, excluding clearance and 2-for-1 deals. Read their full policy here.

Macy’s: Macy’s price adjustment policy states that “If an item purchased is offered at a lower price within 10 days of your original purchase, you may receive a price adjustment. Simply present your original receipt while the item is offered at a lower price. Price adjustments are not given for coupon or savings pass discounts.” See their full policy statement here. Macy’s online price adjustment is 14 days within the date you placed your order. You can submit an online price adjustment request here.

Pottery Barn: Pottery Barn stores offer a one-time price adjustment with original receipt within 30 days of purchase. You can not price adjust between internet/catalog orders and in-store purchases. To receive a price adjustment on an internet/catalog order, you must contact customer service.

Sears: Sears will price adjust for up to 30 days with an original receipt. They will also price match plus give you and extra 10% discount within 14 days! Read their full policy here.

Target: Target offers a price adjustment policy stating that if the item is returned “the week it was purchased or the following week,” they will refund you the price difference. Note: this policy does not necessarily state 14 days. Target’s return policy is 90 days, however, so you could always return the item and buy it again at the lower price within this time frame. Target does not offer price adjustments on clearance items. Read their return policy here.

Walmart: Walmart’s price adjustment policy reads: “Adjustments are only for items purchased at Walmart.com and are not made for Walmart store pricing. Price adjustments are not available for items designated as Clearance, Value of the Day or Special Buy; for items purchased up to seven days before Thanksgiving Day, Black Friday or Cyber Week; and for items purchased using an Associate Discount Card.” You may request a price adjustment for an item bought from Walmart.com withing 7 days of purchase. Read their full policy here.

Also note that a store’s price adjustment policy can also vary depending on whether you purchased in-store or online. Some stores will also exclude certain products from price adjustments. The best way to find out all the details is to inquire at the store’s you shop at most often. If you don’t see your favorite store on this list, it is still possible that they are willing to price adjust upon request. Even if a store doesn’t have a price adjustment policy, most are willing to let you return an item with an original receipt and buy it back at a lower sale price. So remember to hang on to those receipts!

 

2 Responses to The Secrets of Price Adjustments

  1. LJ says:

    I was just in a Banana Republic store in person and I was told the price adjustment period in store is 7 days – the guy pointed to the sign by the register and said “it’s 7 days” – what a freaking joke….

  2. LJ says:

    Yes, it’s me again – this time the culprit is the Gap. I purchased almost $400 worth of clothing online this past Sunday. The clothing was supposedly marked down, but there was no code to enter. The next day there was an additional 10% off all sale items (and the day after that, it went up to 30% off), but the fine print stated “doesn’t apply to prior purchases” meaning I couldn’t get a price adjustment. Gap states there’s a price adjustment policy but then doesn’t honor it (and if my original purchases were part of some kind of “promotion” and therefore didn’t qualify for a price adjustment, well I don’t get that either). I’m returning all if not most of the things I ordered because of them not honoring their own price adjustment policy – bad business practice.

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